Our support team answers every message within one business day (Monday–Friday, 09:00–17:00 CET).
Before you write
- For order questions, please include your order number.
- For damaged or missing items, attach photos of the parcel and contents.
- Track existing orders any time in My Account → Orders.
Wholesale & institutional orders
Universities and laboratories ordering in volume can email us with “Wholesale” in the subject for a quote.
Company details
[Company legal name]
[Registered business address, City, Country]
See also: FAQ · Shipping Policy · Refund & Returns